dwdisplay.co.uk – Site Terms of Use (“Site Terms”)

Access to this Site and Changes

1.Access to and use of the dwdisplay.co.uk website (“this Site“) is provided by us subject to these Site Terms. “We” DWD Retail Display, a company registered in England with registered number: 05723176, whose registered office is at DWD Retail Display, Unit 19 Glenmore Business Park, Blackhill Road, Holton Heath, Poole, BH16 6NL.

2.Please read these Site Terms, the Cookies Policy, the Copyright Notice and our Terms and Conditions with care. We recommend that you print out the Site Terms, Cookies Policy, Copyright Notice and our terms and conditions from this Site by clicking on the print icon on your browser and keep them for future reference especially if you intend to order products and services from this Site.

3.Your use of any part of this Site or your order of any products or services on this Site constitutes your acceptance of these Site Terms which takes effect on the date on which you first use this Site. If you do not agree with these Site Terms, you should cease using this Site immediately.

4.We reserve the right to change these Site Terms, the Cookies Policy, Returns, Refunds and Exchanges Policy or our Terms and Conditions at any time without notice to you by posting changes on-line. You are responsible for regularly reviewing information posted on-line to obtain timely notice of such changes. Your continued use of this Site after changes are posted constitutes your acceptance of the amended Site Terms, Privacy Policy or our terms of business.

5.You are responsible for bringing these Site Terms to the attention of all persons accessing this Site through your Internet connection.

6.You must not interfere with another person’s use of this Site or otherwise act in a way that negatively affects another person’s use of this Site.

7.You shall not use this Site in any way which in any respect:

7.1 is in breach of any law, statute, regulation or byelaw of any applicable jurisdiction;

7.2 is fraudulent, criminal or unlawful;

7.3 is inaccurate or out-of-date;

7.4 may be obscene, indecent, pornographic, vulgar, racist, sexist, discriminatory, offensive, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political;

7.5 impersonates any other person or body or misrepresents a relationship with any person or body;

7.6 may infringe or breach the copyright or any intellectual property rights or privacy or other rights of us or any third party;

7.7 may be contrary to our interests; or

7.8 involves your use, delivery or transmission of any viruses, unsolicited e-mails, trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
1.You shall fully and promptly indemnify us against all damages, proceedings, claims, demands, liabilities, losses, charges, costs and expenses which we may suffer or incur as a result (direct or indirect) of any breach by you of any obligation on you under these Site Terms or any other terms and conditions or privacy policy governing this Site.

Availability of This Site, Security and Accuracy

1.Whilst we endeavour to make this Site available 24 hours a day, we will not be liable if for any reason this Site is unavailable at any time or for any period. We make no warranty that your access to this Site will be uninterrupted, timely or error-free. Due to the nature of the Internet, this cannot be guaranteed. In addition, we may occasionally need to carry out repairs, maintenance or introduce new facilities and functions.

2.Access to this Site may be suspended or withdrawn to or from you personally or all users temporarily or permanently at any time and without notice. We may also impose restrictions on the length and manner of usage of any part of this Site for any reason. If we impose restrictions on you personally, you must not attempt to use this Site under any other name or user.

3.We do not warrant that this Site will be compatible with all hardware and software which you may use. Although we may put in place security measures for your protection, we shall not be liable for damage to, or viruses or other code that may affect, any computer equipment, software, data or other property as a result of your access to or use of this Site or your obtaining any material from, or as a result of using, this Site. We shall also not be liable for the actions of third parties in breaching any security measures.

4.We may change or update this Site and anything described in it without notice to you.

5.Whilst we endeavour to ensure that information and materials on this Site (including without limitation details about our services) are correct, no warranty, guarantee, representation, condition or other term (whether express or implied by statute, common law or otherwise) is given that they are complete, accurate or up-to-date and we do not accept any liability for any errors or omissions. If you place orders as a result of using this Site, you are responsible for ensuring that your orders contain all necessary and accurate information.

6.The contents of this Site are intended for convenience only. Nothing on this Site shall constitute advice specific to your circumstances or a recommendation. We do not suggest that any product or service mentioned on this Site is either available to you or complies with laws outside of England.

Our supply of products or services

1.If you order any products from our webite, our Terms and Conditions will apply to your order.

0800 688 9085

17.5 you must not use any products purchased form us in any way which may harm our interests or may be detrimental to your reputation; and

17.6 you will promptly inform us in writing or electronically and upon our request (your reasonable costs to be paid by us) you will fully assist us in the event that you become aware of any infringement or suspected infringement of our or our supplier’s intellectual property rights in or relating to the products(s) or any claim that any of the same infringes the rights of any third party.

Our liability to you

1.18. We do not exclude or limit our liability for:

18.1 death or personal injury caused by our negligence; or

18.2 our fraudulent misrepresentation, misrepresentation as to a fundamental matter, or to any other representations that it would be unreasonable in law to exclude; or

18.3 our breach of the obligations implied by Section 12 Sale of Goods Act 1979 or Section 2 Supply of Goods and Services Act 1982; or

18.4 any other liability which cannot be excluded or limited by applicable law.
1.Subject to the rest of these Site Terms and to the extent possible by law or otherwise, in all cases other than in respect of the products or services we supply for a fee, we shall not be liable for any: a) indirect or consequential losses, damages, costs or expenses; b) loss of actual or anticipated profits; c) loss of use of money; d) loss of revenue; e) loss of goodwill; f) loss of reputation; g) loss of business or contracts; h) loss of operation time; i) loss of opportunity; or j) loss of or damage to data; suffered by any user of this Site whether or not such losses were reasonably foreseeable or we had been advised of the possibility of you incurring such losses, arising from the use of or inability to use this Site, or any material contained in it or accessible from it, or from any action or decision taken as a result of using this Site or any such material. For the avoidance of doubt, this paragraph 16 applies whether such losses are direct, indirect, consequential or otherwise.

Trade Marks

1.The dwdisplay.co.uk name and logos and all other brands, names, logos, marks and slogans on this Site are the trade marks or service marks of us or our licensors.

Third Party Websites

1.Although we have sought to carefully select any site to which a link from this Site exists, we have no control over and accept no responsibility for the content of such linked sites. The links are provided “as is” with no warranty, guarantee, representation, condition or other term (whether express or implied by statute, common law or otherwise) for the information provided within such sites.

2.You must not without our permission frame any of this Site onto your own or another person’s website.

3.[You are not permitted to provide a link from your website to the home page of this Site without our permission. If we find any such link, we reserve the right to ask you to remove it immediately or we may remove it immediately.

Copyright notice and Privacy Policy

1.You agree to be bound by the Copyright Notice and Cookies Policy currently in force.


1.If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Site Terms shall survive, remain in full force and effect and continue to be binding and enforceable.

Contacting us

1.If you want to contact us for any reason, please contact us by e-mail at info@dwdisplay.co.uk, by telephone at +44 0800 688 9085 or by post at the address above.

English law and jurisdiction

1.These Site Terms shall be governed by and construed in accordance with English law. You submit to the non-exclusive jurisdiction of the English courts to settle any dispute which may arise under these Site Terms. We shall also have the right to bring a claim against you in the jurisdiction in which you are based.

2.We have used our best endeavours to ensure that our supply of the products and services on this complies with English laws. However, we make no representations and give no warranties that the products and services are appropriate or available for use in locations outside of England and Wales. Anyone who orders a product or service from this Site does soon their own initiative and is responsible for compliance with all applicable laws. If ordering the products or services from this Site is contrary to or infringes any applicable law in your jurisdiction, you should not make the order.

Cookies Policy

This Site uses cookies to provide you, with a customised experience including personalisation services, interactive communications, online shopping and many other types of services. Cookies are files which identify your computer to our server as a unique user and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognise your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site and not for obtaining or using any other information about you. Your browser can be set to not accept cookies, but this would restrict your use of the Site. If you want to find out more information about cookies, go to https://www.allaboutcookies.org or to find out about removing them from your browser, go to https://www.allaboutcookies.org/manage-cookies/index.html. These sites also give you detailed step by step guidance on how to control and delete cookies depending on your browser type. You can then adjust your browser settings to your preferred level of protection.

Generally, we use cookies to:

(1) Remind us of who you are and to access your account information (stored on our computers) in order to deliver to you a better and more personalised service. This cookie is set when you register or “Sign In” and is modified when you “Sign Out” of this Site.

(2) Estimate our audience size. Each browser accessing this Site is given a unique cookie which is then used to determine the extent of repeat usage, usage by users and to help target advertisements based on user interests and behaviour.

(3) Assist merchants on this Site or business partners to track visits to and business at their websites and online stores (if any). The information collected by cookies is sometimes called “clickstream” or “click trail” and may also describe which pages you have seen in each merchant’s store.

(4) Track your progress and number of entries in some of our promotions. When a promotion uses cookies, the information written to the cookie indicates your participation in the promotion, and may be used to track entries and submissions.

(5) Measure certain traffic patterns, which areas of this Site you have visited, and your visiting patterns in the aggregate. We use this research to understand how our users’ habits are similar or different from one another so that we can make each new experience on this Site a better one. We may use this information to personalise the content that you and other users will see on this Site.

We also collect IP addresses for system administration and to report aggregate information to our advertisers.

When you access our websites you will receive a message advising you that we have placed some cookies on your computer. This was necessary in order to display the website page to you. If you continue to use our websites, further cookies will be placed on your computer to maximise your experience on our websites and to help us understand how we can improve them.

If you don’t want us to place cookies on your computer then there are a number of ways you can opt out – setting your browser either to reject all cookies, to only allow “trusted” sites to set them, or to accept only those cookies from those websites which you are currently on.

Please remember – if you do delete all your cookies, some features of our websites, such as remembering your login details, will not work and your experience on our websites may be affected.

Our classification of cookies

We have reviewed all the cookies we use and have divided them into four categories:

Strictly Necessary
Advertising or tracking

Strictly Necessary

These cookies are essential to enable you to move around the websites and use its features, such as accessing secure areas of the websites. Without these cookies, our websites won’t work properly.


These cookies collect information about how you use our websites, for instance, which pages you go to most often and if you get error messages from those pages. We only use these cookies to improve how our websites work.


These cookies allow us to remember the choices you make (such as your user name) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of our web pages that you can customise. They may also be used to provide services you have requested such as watching a video or commenting on a blog.

Advertising or Tracking Cookies

We do however advertise our own products and services on our websites and you may see adverts for us elsewhere on the internet. The cookies we use to present you with adverts may be based on the content you visit the most on our websites, so we can let you know about what we think you will be interested in. The cookies show us where you saw the advert; help us measure the effectiveness of our advertising campaigns; and limit the number of times you see an advert. We also use cookies to tailor the content of our weekly members’ newsletter and the emails we send you so that the content is more relevant to you. We also include links to social networks like Facebook who may subsequently use information about your visit to target advertising to you on their websites.


Any material changes to the way in which we use your data will be described in future versions of this Policy. Each time you enter this Site or order a service from us, you agree that the Policy current at that time shall apply to all information which we hold about you.


By submitting data to us and using the Site, you consent to our use of your data in the manner set out in this Policy (as amended).

Privacy Policy

dwdisplay.co.uk is committed to protecting your privacy. This Statement of Privacy applies to the dwdisplay.co.uk Web site and governs data collection and usage. By using the dwdisplay.co.uk website, you consent to the data practices described in this statement.

Collection of your Personal Information

dwdisplay.co.uk collects your e-mail address when you order with DWD Retail Display.

There is also information about your computer hardware and software that is automatically collected by dwdisplay.co.uk. This information can include: your IP address, browser type and referring Web site addresses. This information is used by dwdisplay.co.uk for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the dwdisplay.co.uk Web site.

dwdisplay.co.uk is not responsible for the privacy statements or other content on Web sites outside of the dwdisplay.co.uk.

Use of your Personal Information

dwdisplay.co.uk collects and uses your email to operate the dwdisplay.co.uk Website and deliver the services you have requested.

dwdisplay.co.uk does not sell, rent or lease its customer lists to third parties.

dwdisplay.co.uk Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on dwdisplay.co.uk or the site; (b) protect and defend the rights or property of dwdisplay.co.uk; and, (c) act under exigent circumstances to protect the personal safety of users of dwdisplay.co.uk, or the public.

Changes to this Statement

dwdisplay.co.uk will occasionally update this Statement of Privacy to reflect company and customer feedback. dwdisplay.co.uk encourages you to periodically review this Statement to be informed of how dwdisplay.co.uk is protecting your information.

Contact Information

dwdisplay.co.uk welcomes your comments regarding this Statement of Privacy. If you believe that dwdisplay.co.uk has not adhered to this Statement, please contact dwdisplay.co.uk via the contact page.

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7days of your purchase.

1. Please call us on 0800 6889085 or email info@dwdisplay.co.uk to advise that you wish to return your order and
request a refund

2. Send your returned item to:

DWD Retail Display
Unit 19 Glenmore Business Park
Blackhill Road
Holton Heath
BH16 6NL

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened and we cannot resell them as new products.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If your order is returned in like new condition, you may exchange your order for a different product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.