Returns & Refund Policy for DW DISPLAY LTD also trading as DWD RETAIL DISPLAY
You have the right to cancel your order at any time from the moment you place your online order, and up to 14 Days from the day you receive your goods, provided this is an on line order and the goods supplied have not been obtained spcifically at your request, is not a “made to order”, “custom” or “bespoke” product order that has been adapted at your request or to your requirements.
You need to notify us of your wish to return the goods within this time period via email at
You then have a further 14 days from the date you notify us to return the goods.
Goods are returned at the buyers cost.
DWD recommend you get a proof of postage.
Your refund will be paid within 14 days after returning the goods, or evidence that they were returned.
A deduction may be made if the value of the goods has been reduced as a result of you handling or your carrier damages the goods.
A restocking charge of 20% will be deducted from the final refund.
Please take care to return the goods in the packaging received as if they cannot be resold as new items then this will affect the final refund figure.